@dharmesh: I'm biased, but I wish I could give this 100 likes. The idea that really hit home for me: If we ha...
I'm biased, but I wish I could give this 100 likes. The idea that really hit home for me: If we had the ultimate AI, would it go and reinvent ServiceNow or SAP or other software tools? Or would it just use the proven tools out there because that's the most efficient way for it to achieve its goals? It would use the proven tools. I also like that he framed "tool use" as one of the biggest advancements in AI. He's totally right. Once we started giving AI access to tools, it became much more effective. <rant> If I have an AI agent working in my GTM team, and I ask it how many customers we signed up last month, I don't want it to reason over a bunch of the Internet, read reddit comments and scan internal emails and make its best guess at the answer. I want it to just ask the CRM (like @HubSpot) that was specifically built for that purpose and give me the definitive answer. If I had a 200+ IQ human join my team and I asked them to summarize sales in Europe last quarter, I want them to access the system of record, not start vibe coding its own CRM. </rant>