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Waymo has officially launched its robotaxi service to and from San Francisco International Airport (SFO), initially offering access to a select group of riders before a wider rollout. This expansion comes amidst ongoing safety investigations into Waymo's operations in other cities.
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Waymo已正式啟動其往返舊金山國際機場（SFO）的自動駕駛計程車服務，初期將開放給部分精選乘客使用，並預計在未來幾個月內擴大服務範圍。此項擴張之際，Waymo正因其他城市的營運安全問題面臨調查。
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After years of negotiations and false starts, Waymo is now allowed to operate a robotaxi service to and from the San Francisco International Airport. The Alphabet-owned company said in a blog post Thursday it will begin offering access to the airport, known as SFO, to a select number of riders before offering it to all customers in the coming months.
Pickups and dropoffs will occur at the SFO Rental Car Center, which is accessible via AirTrain. Waymo said it plans to serve additional airport locations in the future.
Waymo’s SFO win comes as the company faces criticism and concerns about safety in some of the cities it operates. Waymo revealed Thursday that one of its robotaxis struck a child near an elementary school in Santa Monica. The National Highway Traffic Safety Administration is investigating the January 23 incident, in which the child sustained minor injuries. Waymo is also being investigated by NHTSA and the National Transportation Safety Board over the illegal behavior of its robotaxis around school buses.
Access to airports, and particularly SFO, is critical to Waymo’s business model, which hinges on geographic scale and a high volume of riders.
“Serving rides to and from San Francisco International Airport delivers one of the most requested features for our riders and further deepens our relationship with the city,” Waymo co-CEO Tekedra Mawakana said in a statement.
The company has accelerated its plans over the past year, launching into new cities, increasing its fleet size, and adding freeways to where it operates. Waymo robotaxis now service most of the San Francisco Bay Area and down into Silicon Valley, where it also has access to the San Jose Airport. It also operates in parts of Atlanta, Austin, Los Angeles, Miami, and most of Phoenix, including curbside service to the Sky Harbor Phoenix International Airport.
Waymo’s push to operate at SFO has taken years. It tried and failed to secure a permit in 2023 to map SFO, a first step to bringing its robotaxis there. Waymo then rebooted negotiations with the city and airport authority and was granted a permit in March 2025 that would allow it to map SFO with some data-sharing strings attached, according to language in the agreement viewed by TechCrunch at the time.
By September, SFO and Waymo signed a testing and operations pilot permit, pushing the company closer to commercial operations at the airport.
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