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Amazon has agreed to a settlement valued at over $1 billion to resolve claims of improper refunding for customer returns. The settlement includes $309.5 million in a common fund for class-action members, alongside over $600 million already distributed or to be paid in refunds and enhancements to its return processes.
AI 生成摘要
亞馬遜就未能妥善處理消費者退貨退款的指控，同意支付超過10億美元的和解金。其中包含3.095億美元的共同基金，以及已支付或將支付的超過6億美元退款和退貨流程改善措施。
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Posted:
Amazon has reached a settlement valued at more than $1 billion to resolve claims that it failed to properly refund customers for their returns. The settlement includes more than $600 million already distributed or soon to be paid in refunds, plus an additional funds that will be paid out to affected consumers, according to court documents.
Under the settlement, Amazon will pay $309.5 million into a non-reversionary common fund, a pool of money set aside for members of the class-action lawsuit. The company has already issued about $570 million in refunds, with about $34 million of refunds remaining. Reuters was first to report on the settlement.
The e-commerce giant has also agreed to provide over $363 million in non‑monetary relief to enhance its return and refund processes, according to court documents. Amazon has denied any wrongdoing.
The lawsuit, filed in 2023, alleged that Amazon caused “substantial unjustified monetary losses” for consumers who returned an item but were still charged for it.
“Following an internal review in 2025, we identified a small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us, so no refund had been issued,” Amazon said in a statement emailed to TechCrunch. “We started issuing refunds in 2025 for these returns and are providing additional compensation and refunds to eligible customers per the settlement agreement.”
Amazon agreed to pay $2.5 billion last year to settle the FTC’s lawsuit that accused the company of tricking users into subscribing to Prime and making it difficult to cancel. Amazon is currently accepting claims from impacted customers.
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